5.31.2009

I'm On The Shoulder Of Information Super Highway

So I've been having Internet issues at home and it takes A LOT before I'll call tech support. But I finally got frustrated enough to do so. Twenty-two minutes later, the really nice guy on the other end of the line told me he'd have to send someone out. And get this: He apologized because it would take until tomorrow (which was Sunday). Heck, I'm happy it would be within a month. But I had the dreaded window of 12 to 4 p.m. But my luck continued to roll when the guy shows up before 1:00 p.m. Meet "Dave" - the tech guy. He takes a look at the problem and decides that he's going to have to swap out the modem. No problem. Let's get after it. All is going well (with the exception of the awkward moment when Dave says, "It's awful quiet in here. Everyone run out on ya?") Buddy, do you have a minute? So I'm sitting in my favorite chair reading the paper expecting to have me some lightening fast Internet any second. And, then, a power down moment. Dave rounds the corner and says, "There's nothing I can do for you." Me: "What?" Dave: "They tell me it's a billing issue." Me: "What?" Dave: "They probably should have told you that when you called." Me: "But I've got it set up for automatic credit card billing." Dave: "Sorry, nothing I can do. Here's the number you need to call." Me: "Well, is that my tech problem? Is it cutting out because I'm behind on the payment? I would think they would cut it off completely. Will you have to come back?" Dave: "I really can't say." (And it was like he was following a manual that read, "If you find out you're in the house of a deadbeat, do NOT provide any assistance. Get out immediately. And fast.") As he drove off and a tear rolled down my cheek, I began to try and figure out what went wrong. Ah ha! It dawned on me that MasterCard had sent me a new card with a new number a couple of months ago because "my account, along with others, may have been compromised in a security breach." I had forgotten to update the new credit card number with the Internet company. OK, I'll just update it on the Internet. Uh....not so fast. So I dialed the number. Uh....not so fast since "Customer service is closed." Slumping in my chair. Oddly, my Internet fires back up and I'm able to make the change online. Then it died for a few hours. Now it's back up. Now if I can just get this posted befo

11 comments:

Anonymous said...

zzzzzzzzzzzzzzzzzzzzz

Anonymous said...

OMG! you sound almost normal!!!

President Clark said...

ha

ha

ha

Anonymous said...

I almost got "bit" by the same thing--I had preordered a DVD from Amazon.com. Several months later, it became available, but they sent a notice that the order could not be filled without my attending to payment issues. Turns out, I had preordered it with a credit card that had expired after my preorder, with a new number, etc. etc. Luckily, I just substituted the new card with no delay in getting my order.

Anonymous said...

Sounds like you have Urnet..... home of the infrequent internet

RPM said...

At least you have broadband. I'm banished to the land of 56K. Thank you Embarq.

Anonymous said...

I like that story but I don't really know why.

Anonymous said...

I wanna know what you use that bed post for?!!

Anonymous said...

12:29

There may be hope. Embarq told me I was "too far from the box" for whatever that meant.......that I would only get 50% of speed.

I reasoned 50% was faster than dial up and ordered it anyway.

Works perfectly.

Anonymous said...

I "misplaced" my wallet for a while and had to cancel some credit cards. I failed to notify Embarq and my auto pay bounced. Yup, I had similar problems for awhile. Now new card numbers are spread around so I can continue to observe and contribute to this critical fount of information.

Anonymous said...

Don't feel bad Bubear....

I work for an IT company that specializes as being the "help desk" outsourcing support for major companies. I'm talking BIG companies, even larger than Poco Graphite and Bridgeport Automotive.

Today, I, myself, needed help.

90 minutes later, Sunish, a nice young man in Flotsamjetsam, India, told me I would need "Tier 2" support from a "network specialist" that sits in the same building, on the same floor, 100 feet from me in Dallas.

I swear its a true story....

Double Fake Abe Lincoln